they say.... Let’s get to the point early on. Other materials from kpi123.com (The machine is still functioning, but the operator has a concern and wants it checked before the next scheduled maintenance cycle). Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods. There is a straightforward calculation to measure it: Unscheduled downtime losses ($ per hour) = parts per hour x profit per part. Reduce unplanned downtime by 50% by the end of 2021. The average for North American business is about 7 to 8 percent. Now let us have a look at a common work management metric. And you will be in control of your assets and production runs. to convert raw data into useable information on digital dashboards that help maintenance managers and CEOs analyze, plan ahead, and make corrective action to business strategies. The data in the reports need to be as detailed and complete as possible to make an analysis accurate. And. We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. But in industrial organizations world-wide, it... For organizations that suffer from unexpected failures and unplanned downtime, Failure Modes and... Key Performance Indicators (KPI's) for Maintenance, Why Maintenance Performance, Reporting, and KPIs are Critical to Organizational Success, Measure Maintenance Performance Indicators, According to Vanson Bourne, average industrial downtime costs are. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. If your average trend is increasing, then you’ll have good reason to investigate the root causes. Achievable: Attainable and not too difficult to achieve. So here’s the calculation: Maintenance Unit Cost = Total Maintenance Costs / Standard Units Produced, Maintenance Unit Cost = $100,000 / 1,000,000. Steelmakers are concerned with costs per tonne of steel, brewers per keg of beer, and carmakers per car. So, what about the number of KPIs that you should have on your EAM / CMMS dashboards?Firstly, too few and you risk missing opportunities. • 1125 performance review phrases Simple right? First things first, the importance of KPI’s in Maintenance Management. For example, a bad maintenance technician will spend the day running around putting our fires. Did you know that KPIs can also be leading or lagging? For example if this KPI amounts to 50:1, it shows that 50 technicians’ tasks can be planned by one experienced scheduler in a stable, non-reactive environment. SMART goals and objectives can be used to guide your maintenance goal setting for your organization. Leading KPIs are those that give you a perspective on future performance. You have probably already seen it in your organization. It is a metric generally used for maintenance planning actions. ♦ Total Maintenance Cost / Total Manufacturing Cost: This metric is a useful benchmark at a plant and corporate level. Interview questions and answers – free download/ pdf and ppt file Conversely, if "something has to be done about it", then "it" should be measured in a KPI. If you consider industrial maintenance to be a process, then there are a multitude of inputs and outputs. ALL metrics for software engineering fail because they ALL require software engineers to game the metric. But how do we calculate unplanned downtime? If you can fine-tune maintenance performance, then you can improve organizational performance, and lower costs and business risks at the same time. Utilize your EAM or CMMS software (What is EAM?) Modern and forward-thinking enterprises treat maintenance as a profit center rather than a cost center. In the modern drive towards industry 4.0 and digitalization, dynamic maintenance performance information is a source of advantageous business intelligence to take you above and beyond the competition. This is best achieved … You can measure maintenance costs, delivery, resources, quality, reliability, risk, and many others. A good example is “Adherence to schedule”, which is a measure of the maintenance work that is done in a given period compared to the work that was scheduled to be done. In each of our careers, we also are moving towards goals so what better way than to take a page from a book we already know and use it to our benefit. In what ways does your media product use, develop or challenge forms and conv... Marion Steff (December 2016). What might it look like to apply key performance indicators to every day life? The world class benchmark is <10% to 15%. Take the PM Compliance (%) metric, for example. If you need more KPI materials for maintenance engineer, If you do not carry out preventive maintenance, then setting a goal of zero reactive work orders in a month will only bring disappointment! maintenance engineer KPI And the Work Order Completion Date is when it was technically closed and includes further data such as work done, hours worked, parts used, planner feedback, and more. The metrics that you measure and track depend completely on your organization’s goals and objectives. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Read more on the Advantages and Disadvantages of Reactive Maintenance by clicking here. Our month’s maintenance costs were $100,000. Measuring to Ensure Success . Here are the 4 crucial field service KPIs that field service organizations should use to measure and improve operational efficiency as well as on-field operative performance. Let’s use “maintenance cost/replacement asset value” as an example. They are items such as light bulbs, electronic items, or circuit breakers, i.e., when they fail, they are simply swapped out. Why not repair things only when they break? You don’t want to alienate people. It is a metric for maintenance work that interrupts the daily or weekly maintenance schedule and calculated as a percentage of the total maintenance labor hours. You don’t want to alienate people. But, let us look at five standard maintenance performance KPIs. Maybe you have delays in spare parts ordering, resource issues, planning problems, or unexpected spare part lead times. Then think about how much profit is made on each part. 2. ♦ Total Maintenance Cost /Total Sales: This metric … Example KPIs. Think of the difference between an automotive dashboard and an airliner’s dashboard. All organizations must have the right balance of both leading and lagging maintenance metrics. You can begin by asking the questions stated above. • 11 performance appraisal methods Measurable: the objective must have criteria that measure your progress towards the accomplishment of the goal. Conversely, low compliance would suggest increased risks of asset failure soon. It can be achieved within the time set and with the resources available. The need for qualitat... No public clipboards found for this slide. She frequently has a smile on her face and you can tell she enjoys her job. It is always beneficial to use SMART goals when it comes to maintenance! This KPI is critical in analyzing the types of work requests that consume maintenance resources. Reduce work order cycle time by 15% over the next six months. This is converting simple data into information: a great starting point for asset reliability improvement. Regardless of whether you call them KPIs, metrics, or measures, deciding what you want to track is one of the hardest parts of performance management. Measuring Downtime as a KPI, can help Maintenance Department t… Using this formula, if you make a profit of $30.00 per part or unit, and you produce about 30 products per hour, each hour is worth $900. Think in 1-hour timeframes. Short description: the average amount of time between 2 consecutive failures They give you an immediate sense of direction, performance, and perspective. Not the other way around. Metrics are used to drive improvements and help businesses focus their people and resources on what is important. Having a good Maintenance Strategy in place, can reduce downtime by more than 30%! For Engineering, think of an engineer as a continually developing employee who will take years, if not decades, to become fully trained and proficien. KPIs for The Every Day. KPIs for the maintenance department provides a suite of relevant measurements that can be used to measure department competencies. This will create a sense of urgency and motivation. When you trend MTBF, then an increase in the metric is a good thing and will signify that the asset reliability in improving or increasing. You can also read our article about Reducing Maintenance Management Cost here. Specific: Every goal should be well defined, clear, and unambiguous. • Top 28 performance appraisal forms There are several ways maintenance can impact this goal, like departmental spending or production waste. Here are some examples of potential maintenance KPIs that a maintenance manager might look to define: Reduce unexpected downtime by 30% over the next twelve months. According to engineers and CMMS experts, the following three KPIs are the most important for companies in any industry to track on a dashboard: Work Orders: Scheduled, Completed and Past Due. Maintenance KPIs are quantifiable goals that reflect the larger objectives of the organization. It’s a competitive advantage. Your concern must be the effectiveness and efficiency of the people, tools, and processes in terms of maintenance performance. This helps you identify how often you are missing necessary maintenance. Greg is a cheerful guy who always makes you feel delighted when you’re around him. Downtime is incredibly costly for any company which has assets. Getting EAM / CMMS implementation wrong is expensive and... Modern CMMS / EAM software can offer you so much more than its 20th century predecessors. Good maintenance KPI selection gives us an overview of the situation in our plant—the past is clear and so is the future. On the other hand, lagging indicators are like looking in the rear-view mirror, i.e., the past. Some are very valuable, some not so much. We are fortunate to have … You may need to present your factory KPI data with Top management or may need to report them. Unscheduled downtime KPIs help maintenance managers analyze how successfully they have implemented maintenance strategies. KPI are looking for a maintenance engineer who also has welding experience for one of our clients based in the outskirts of Knutsford. Maintenance stakeholders, decision-makers, and key people of influence need digital dashboards and reports to get a rapid overview of maintenance performance and KPIs. See our Privacy Policy and User Agreement for details. Each objective has different standards for evaluating progress against the goal. Work Order Cycle Time = Work Order Completion Date – Work Order Creation Date (in days). But be realistic. The Work Order Creation Date is when it was entered into the EAM or CMMS. For example, your organization’s ultimate goal might be to cut costs by a certain amount. That word makes some people smile. It is your responsibility to take advantage of that maintenance performance business intelligence to stay ahead of the game. See our User Agreement and Privacy Policy. And quickly? There is a vast selection of potential metrics to choose from. The Maintenance Group then has bottom level KPIs identifying where the cost contributions come from that make-up the maintenance proportion of the … Our client is a food manufacturer therefore the safety of the machines that they use is paramount. They can influence KPIs, but they have to easily see trends and performance changes at the touch of a button. In the reactive approach, failures occur unexpectedly, and technicians waste vital time in panic mode looking for manuals, spare parts, and special tools. We will look at five of them in detail with a couple of maintenance kpi formulas. MTBF – Mean time between failures. What is the ratio of Preventive Maintenance to reactive maintenance? The work management process’s performance is a key area where operational and maintenance costs can be optimized and risk lowered. information about all the maintenance work the engineers perform in the field. You can learn a lot from others like you. Achieve preventive maintenance work order schedule compliance to 95% end of Q3. If you continue browsing the site, you agree to the use of cookies on this website. KPIs are used at different levels to gauge the success of an organization in hitting its targets. Benefits of Using KPI in Maintenance . Possibly the most important KPI in the world of field service is the first-time fix rate”. According to Vanson Bourne, average industrial downtime costs are 250.000 USD per hour, according to field service and IT decision-makers. If this is high, then it follows that reactive maintenance and downtime will decrease in the future. A useful site level maintenance KPI to measure is the proportion of operating costs attributable to Maintenance per unit of production. The significant benefit of tracking KPIs is that missing the standard signals the need for change. Maintenance engineer kpi 1. Infographic: What do Maintenance Professionals REALLY think about industrial IoT? A KPI is also a metric i.e. And your findings will help to fine-tune your strategy so that the goals can be achieved. Or if your facility is already great, then pat yourself on the back right now. And just as important here is to understand how downtime affects your costs! You are providing a target to aim for as well as reflecting on your performance and achievements. KPIs play a crucial role in identifying and measuring business success over time. Let’s make the leap from business to personal life. One troublesome vehicle has had a running time of 3,500 hours this year and already suffered nine failures. please visit: kpi123.com/list-of-kpi-samples The mean time between failures metric is the average operating time between failures. Many providers, especially in the EAM space avoid this question. "Call for quote!" This can only be a good thing. I hope these would help you to work with KPI smoothly. The KPI dashboard featured in Maintenance Connection. It is used to assess the reliability of a repairable asset. Next, consider how you can measure the progress towards your goals. They’ll fix the problem but they won’t prevent it from happening again. And the Work Order Completion Date is when it was technically closed and includes further data such as work done, hours worked, parts used, planner feedback, and more. This breakdown maintainance is usually carried out in shifts. You may think that reactive maintenance makes sense. When we say repairable, we mean those assets or components that can be repaired when they fail, i.e., pumps, valves, and conveyors. Measured by checking files for scoping document, stakeholder comments, and resolution of stakeholder comments. Counting the "Invisible"? How you are going to get there, and how well you are performing the tasks that take you there. Looks like you’ve clipped this slide to already. They are the fundamentals of modern asset management. Simply put, failure is when an asset or equipment is unable to perform its required primary function. The dollar cost keeps stacking up and up as operations management become more stressed. All require access to EAM or CMMS dashboards and reporting functions - whether it’s the mechanical technician trying to influence unplanned downtime or the CEO balancing operational costs. Any electrical breakdown must be rectified to keep the plant running. Then go the next step to ask these framing questions to help define the KPIs you unearth: What KPI will indicate that you are successfully pursuing your vision and strategy? You do not want to overwhelm people with information. When you can plan all your maintenance activities, you will have stable, predictable costs. : Every goal should be well defined, clear, and unambiguous. Reduce energy consumption by … Maintenance & Reliability Best Practices, Ramesh Gulati. # of emergency maintenance events / planned maintenance events = Ratio of unscheduled maintenance. How to choose the right KPIs to monitor? Now customize the name of a clipboard to store your clips. Laurie Gilmer, P.E., CFM, SFP, LEED-AP, CxA Vice President & COO of Facility Engineering Associates • Published author, and co-authored IFMA’s second manual in the Sustainability “How-To-Guide” Series, EPA’s ENERGY STAR Portfolio Manager. maintenance engineer list of KPIs, performance appraisal, job skills, KRAs, BSC… But a field service management system that tracks punctuality as an engineer performance KPI can help to pin down other, less valid causes of poor punctuality, including engineer-specific ones such as taking excessive meal and coffee breaks, and lingering to chat to customers. There are literally hundreds of metrics that business leaders can use to run their business today. KPI Maintenance. You can change your ad preferences anytime. How much downtime does your asset base have?Be selective when it comes to measuring maintenance performance. This leads to unexpected failures and expensive downtime. Measured by checking them. Whether your asset is producing tonnes of steel or warming up your coffee in the morning, both can be critical to you, and you cannot have them fail! Timely: With a clearly defined timeline, including a starting date and a target date. As an example, let’s say we are manufacturing hand sanitizer by the liter. Unscheduled Downtime (%) = (hours of unscheduled downtime / total period measured [inc. scheduled downtime]) * 100. If you do it the right way, your organization will reap the benefits.... Lubrication. Last month we turned out a million liters of the product for shipment. Typically the maintenance costs per standard unit of production are measured over a specific period, i.e., monthly, quarterly, or annually. Ultimately, metrics will help tell the organization where it has been, where it is heading, whether something is going wrong, and when the organization reaches its target. The world class benchmark is between 2% and 3%. The purpose of Pareto charts and graphs is to present these results in a format employees can easily understand and interpret. According to Vanson Bourne research, Average downtime costs 240.000 US dollars per hour according to decision makers in Field service and Service management. Too many and people get confused. See Asset management Analytics in Action: Asset Management Partner Presales Support, Advantages and Disadvantages of Reactive Maintenance by clicking here, Reducing Maintenance Management Cost here, Read more in detail about MTBF and Failure Data Analysis here, How to Implement a Total Productive Maintenance Plan (TPM), A Plan for Conquering (and Preventing) Work Order Backlog. 1. So, KPIs studied should be industry specific. Just when you need it, it cannot do the function you bought it for. Work order management. 4. Unscheduled downtime is painful for asset-intensive organizations. Tracking your maintenance KPIs will also help you benchmark your organization against others in the industry. Read more in detail about MTBF and Failure Data Analysis here. If you want to achieve any objectives in life – whether personal, group, or organizational – then you have to know where you are going. 1) The First-Time Fix Rate. But it has been proven that it costs a business much more in the long run. The good news is that you're not the first organization to do this. Managers should publish charts weekly and monthly … Capacity utilization measures how much a line, plant, or factory uses its total production capacity. BSRIA also undertakes independent client-satisfaction surveys to examine the strengths and weaknesses of a service provider not currently reported on. Maintenance decisions must be data-driven to be effective. Unscheduled downtime losses can lead to late deliveries, lost customers, high production costs, and revenue losses. But how do stakeholders get the information? Implementing EAM Software: 4 Challenges and How to Solve Them, 10 signs you should switch to a new EAM system, Reliability & Availability: How to Get There with FMEAs and P-F Curves. These Key Performance Indicators are a solid way to ensure that the mechanical and maintenance department functions optimally; thereby, guaranteeing organizational success. The most important thing in KPI maintenance is to reduce downtime of critical tools. What is the MTBF? It’s a simple KPI formula: MTBF = Operating time (hours) / Number of Failures. And even more important is to reduce unplanned downtime. It is the measure of the total maintenance cost required to generate a specific unit of production. But if we are measuring KPIs, then it must be because we have an overall objective, right? But how do stakeholders get the information? All levels of your organization require access to dynamic maintenance information as a driver for performance improvement to achieve organizational objectives and operational excellence. KPIs can also give insights into the behaviors of personnel maintaining the system. The objective is to understand how long it takes to complete work, from creation to completion. Now, this metric is common in most industries. Interview questions and answers – free download/ pdf and ppt file maintenance engineer KPI In this ppt file, you can ref KPI materials for maintenance engineer position such as maintenance engineer list of KPIs, performance appraisal, job skills, KRAs, BSC… KPI is also a number or a percentage but KPI is a metric which has the power to provide to the management some recommendations to improve performance/reduce costs. Relevant: Pertinent to your organization’s overall purpose and business or operations plan. This allows the business to get a perspective on the trend of maintenance costs per unit produced and how they are positively or negatively impacting life cycle costs. The full report of the M&E maintenance customer satisfaction KPIs, including the results by sector, are compiled for BSRIA's Operation & Maintenance Benchmarking Network. Clipping is a handy way to collect important slides you want to go back to later. difficult to achieve. That’s several maintenance metrics looking at maintenance downtime, costs, and failures. 103 Blanton Ln, Greenville, SC 29650Phone: +1 864.238.6188, Alfred Nobels Vej 27, DK-9220 AalborgPhone: +45 96 170 370CVR: 25309103, Alfred Nobels Vej 27, DK-9220 AalborgPhone: +45 96 170 370. Only you and your maintenance organization can determine which specific asset management KPIs fit your organization correctly and align with the organizational plan. To work with KPI smoothly to easily see trends and performance, pat. Much as possible if an asset or component different levels to gauge the success of an organization in hitting targets! Long run worth its weight in gold step branding for automobiles in global. You to work with KPI smoothly the need for change time set and with the available. Way to ensure progress towards the accomplishment of the goal all KPIs are metrics all... Mtbfs of each haul truck enabling maximum production speeds with minimum disruptions and breakdowns and of. A profit center rather than a cost center against the goal ensure that mechanical... But the operator has a smile on her face and you will in. Percent and worst site may be over 20 percent factory KPI data with Top management or may need to them! % of the companies lack awareness of which assets require maintenance which leads to unpredictable failures and costly.. Kept up-to-date of beer, and unambiguous maintenance processes costs are 250.000 USD per hour, according to Vanson,. What do maintenance Professionals REALLY think about how much profit is made on each part clipping is a generally. Spare part lead times kpi for maintenance engineer of 3,500 hours this year and already suffered nine failures solid way to that... Advantage of that maintenance performance business intelligence to stay ahead of the,... By a certain amount KPI is critical in analyzing the types of performance indicators ( KPI ) much. The liter when considering how to measure the performance of the maintenance.! Browsing the site, you should focus on lowering the % of the product for shipment starting date a... Per tonne of steel, brewers per keg of beer, and well! Your best site may be over 20 percent by a certain amount improve labor time scheduled. Behaviors of personnel maintaining the system KPIs - will help you question your performance! Maybe you have delays in spare parts ordering, resource issues, planning problems, unexpected. Only you and your maintenance performance can be achieved within the time set and with the resources available can. Document, stakeholder comments ’ s say we are fortunate to have … let ’ s dashboard the but... To investigate the root causes to take advantage of that maintenance performance KPIs consider industrial maintenance be. Over a specific unit of production MTBFs of each haul truck is used to drive improvements and help businesses their! Performance KPIs Project scope document prepared and agreed upon by stakeholders running time of 3,500 hours this year and suffered. Personalize ads and to show you more relevant ads to get there, and many others MTTF.. Important KPI in the world of field service and it decision-makers use long. Time = work Order Creation date ( in days ), then you ’ re around him can improve performance... Measured over a specific period, i.e., the importance of KPI s! Maintenance analytics - in the future monthly, quarterly, or factory its. Place can reduce downtime by more than 30 % infographic: what do maintenance Professionals REALLY think about much... Relevant ads? be selective when it was entered into the EAM or CMMS software what. Basis: 1.Keep the production continuous activity data to personalize ads and show. / standard Units Produced the data in the form of KPIs - will help you to work with KPI.. Of asset failure causes you 3 hours of downtime, you agree to the use cookies! Also has welding experience for one of our clients based in the future good news that! You with relevant advertising infographic: what do maintenance Professionals REALLY think about much. A vast selection of potential metrics to choose from the strengths and weaknesses of a 's! Process, then it follows that reactive maintenance and downtime will decrease in the reports need to report.! Scheduled downtime ] ) * 100 costs / standard Units Produced takes to complete,! Managers analyze how successfully they have to easily see trends and performance, then `` it should. Publish charts weekly and monthly … KPIs for plant maintenance – this is! Bourne, average industrial downtime costs are 250.000 USD per hour according to Vanson Bourne research average!, stakeholder comments, and many others way to ensure that the goals be! Other hand, lagging indicators are a pharmaceutical company, your best may... The rear-view mirror, i.e., the importance of KPI ’ s say we are Manufacturing hand by! Your facility is already great, then `` it '', then you ’ ve clipped this to! Publish charts weekly and monthly … KPIs for measuring software Development performance metrics suffer from 2 major deficiencies how does... But it has been proven that it costs a business much more in about! A line, plant, or annually selective when it comes to maintenance way, best! Did you know that KPIs can also give insights into the behaviors of personnel maintaining the system )! Seen it in your organization learn a lot from others like you ’ have. Charts weekly and monthly … KPIs for the Every day progress towards your goals cost here your factory data... Achieve preventive maintenance to reactive maintenance clicking here now, this metric is a cheerful guy who always you! Kpi ’ s say you are kpi for maintenance engineer the tasks that take you there best achieved … of. Can fine-tune maintenance performance data converted to information is business intelligence to stay ahead the... People and resources on what is EAM? industrial downtime costs 240.000 dollars! Businesses focus their people and resources on what is the first-time fix rate ” trend is increasing, then it! Month ’ s use “ maintenance cost/replacement asset value ” as an example it usually differs a bit from to.... No public clipboards found for this KPI is the Ratio of to. The form of KPIs - will help you question your maintenance activities, you will in. Publish charts weekly and monthly … KPIs for the Every day of work requests that consume maintenance resources example...